Jurnal Manajemen Dirgantara

Analisis Optimalisasi Penggunaan Aviobridge pada Kelancaran Event Motogp Tahun 2024 oleh Petugas AMC di Bandara Internasional Zainuddin Abdul Madjid Lombok

Putri Wahyuningsih, Fryda Fatmayati — Wed, 31 Dec 2025 00:00:00 +0700

Zainuddin Abdul Madjid Lombok International Airport continues to grow in serving the needs of air transportation in the West Nusa Tenggara region, the airport is one of the main airports in Indonesia that serves as a gateway for local and international tourists. Since the establishment of Lombok as one of the locations for the MotoGP Event at the Mandalika Circuit, the number of passenger arrivals to the airport has increased significantly, especially during the period of the event. This requires the management of airport facilities, especially in the use of supporting facilities such as the aviobridge, to run optimally and be able to support smooth operations during the MotoGP event. In this study, the authors can analyze how AMC officers optimize the use of Aviobridge at the MotoGP Event, and what are the obstacles experienced by AMC officers and AMC officer solutions in overcoming these obstacles. This research was conducted using descriptive qualitative methods. This research was conducted during the 2024 MotoGP event period at Zainuddin Abdul Madjid International Airport Lombok. The research instruments used were primary data and secondary data. The data collection techniques used in this research are Interview, Observasi, and Dokumentation. Based on the results of the study, it shows that the use of the aviobridge during the MotoGP event can run optimally, AMC officers ensure the smooth running of the MotoGP event extra flight by arranging incoming extra flight aircraft slots according to the type of aircraft so that there are no slots that overlap too much and aircraft that cannot use the aviobridge are given parking close to the gate. In addition, AMC officers ensure that the aviobridge is in normal condition, all functions are normal and maintain the cleanliness of the aviobridge so that there are no obstacles when docking or undocking the aviobridge. And AMC officers can handle obstacles that occur during the MotoGP event with solutions that have been provided by AMC officers.

Pengaruh Kualitas Pelayanan Trolleyman terhadap Kepuasan Penumpang di Terminal 2 Bandar Udara Internasional Soekarno-Hatta

Alya Sistianingsih, Aditya Dewantari — Wed, 31 Dec 2025 00:00:00 +0700

Air transportation has become the primary choice for long-distance travel due to its speed and efficiency. The quality of airport services plays a crucial role in shaping passenger satisfaction, including supporting services such as trolley facilities. Trolley attendants, as frontline personnel, are responsible for ensuring the availability, cleanliness, and proper arrangement of trolleys, as well as offering friendly and responsive service to airport users. This study aims to determine the effect of trolley attendant service quality on passenger satisfaction at Terminal 2 of Soekarno-Hatta International Airport. This study uses a quantitative method with a survey approach. The population consists of passengers who have used trolley services at Terminal 2, with a total of 100 respondents selected using a random sampling method. Data were collected using a Likert scale questionnaire and analyzed using Simple Linear Regression Analysis, T-Test, and R-Square Test. The results of the study indicate a significant effect of trolley attendant service quality on passenger satisfaction. The significance value obtained from the Coefficient table is 0.000 < 0.05, and the R-Square value is 0.715. This means that 71.5% of passenger satisfaction is influenced by the quality of trolley attendant service, while the remaining 28.5% is influenced by other variables not examined in this study. These findings emphasize the importance of maintaining high-quality trolley service to improve the overall passenger experience at the airport.

Dinamika Pendapatan Tiket Penerbangan Domestik PT Garuda Indonesia Tbk

Nur Imam Saifuloh, Bungaran Panggabean, Sopar Tumpak Rensius Butarbutar — Tue, 13 Jan 2026 14:58:51 +0700

The main revenue of service companies engaged in the aviation industry comes from the sale of passenger tickets, and PT Garuda Indonesia Tbk is no exception. However, there was a drastic decline when the covid-19 pandemic hit which limited the mobility of people. This study is directed at comparing pre- and post-pandemic conditions, which will then lead to an analysis of domestic flight ticket revenue factors. A quantitative approach is used to dissect the problem with paired sample t-test and exploratory factor analysis (EFA). The initial test uses secondary data in the form of pre- and post-pandemic airplane ticket revenues for each of the 15 periods (months). Meanwhile, the second test used primary data collected through distributing questionnaires to 60 respondents who use economy aircraft type B737-800NG on domestic routes. The results showed a significant difference in pre and post-pandemic airplane ticket revenues. After an in-depth study, of the six proposed determinant variables, two of them can be considered as determinants, namely maintenance as factor 1 and price as factor 2. The remaining four variables, namely punctuality, audio video services, aircraft cleanliness and seat comfort, are categorized in factor 1. These findings support the importance of airline marketing strategies, especially setting competitive ticket prices and excellent service to its users. The more affordable the price offered plus the better the service. The practical implications for management are (1) operational efficiency such as aircraft fleet optimization or digitization and automation of business processes, (2) product and service segmentation by offering tiered services and ticket bundling, (3) utilization of technology by opening application-based services and loyalty programs, (4) strategic partnerships, especially hotels, restaurants and land transportation, and (5) focus on customer satisfaction.

Analisis Peran Petugas Apron Movement Control dalam Melakukan Pengawasan dan Pengaturan Lalu Lintas Bandar Udara Internasional Yogyakarta

Putri Damayanti, Suprapti, Vidyana Mandrawaty, Prasetyowati — Tue, 20 Jan 2026 15:25:45 +0700

In the world of aviation, safety and smooth flight traffic are very important factors. Violations that occur in the apron area are the responsibility of AMC officers in carrying out supervisory and regulatory duties to ensure that all activities run safety and smoothly. So this study aims to observe how the role of AMC in carrying out supervisory and regulatory duties in the apron area. This study uses qualitative research using primary data and secondary data. Data collection techniques are in the form of interviews, observation and documentation. The data analysis technique used in triangulation of techniques and sourches. This study lasted for 1 month from March 1 to March 30, 2025 which was conducted at Yogyakarta Ingternastional Airport. The results of this study indicated that AMC officers have an important role in carrying out supervisory and regulatory duties in flight traffic in order to maintain flight safety and smoothness. There were obstacle found by AMC officers in the work area were able to handle them well because they were equippped with good competence and professional work levels.

Pengaruh Manajemen Usaha Melalui Kualitas Pelayanan, Harga dan Promosi terhadap Keputusan Pembelian

Enggar Nursasi, Gede Ergha Palgoena, Muniroh Said Bawazier — Wed, 21 Jan 2026 12:07:05 +0700

The purpose of this study was to partially analyze the effect of service quality, price and promotion on purchasing decisions at the Choco Story Store, Purwoharjo District. The method used is descriptive quantitative research. The sample is 96 respondents. The results of the study obtained that service quality has a positive and significant influence on purchasing decisions at the Choco Story shop. price has a positive and significant influence on purchasing decisions at the choco story shop, promotions have a positive and significant influence on purchasing decisions at the choco story shop.

Pengaruh Penerapan Sweeping Bagasi Penumpang Maskapai Citilink terhadap Optimalisasi Kinerja Petugas Boarding Gate PT Gapura Angkasa Yogyakarta International Airport

Syifa Fauziah, Khofifah Indah Syahputri — Thu, 22 Jan 2026 11:11:37 +0700

Aviation, as an important mode of transportation, demands strict safety standards, one of which is through the implementation of baggage sweeping. Citilink at Yogyakarta International Airport has implemented baggage sweeping to improve safety and operational efficiency. This process involves the vital role of ground handling officers in ensuring flight security. However, officers face obstacles in the form of a lack of understanding and passenger resistance to the baggage sweeping policy. These obstacles have the potential to affect officer performance and passenger satisfaction. Therefore, proper baggage sweeping management is necessary to maintain security without reducing service quality. This study aims to analyze the effect of baggage sweeping implementation on optimizing the performance of departure gate officers. The research method used is quantitative with data collection through questionnaires. The study respondents included all 45 departure gate officers of PT Gapura Angkasa at Yogyakarta International Airport. Data analysis was conducted using SEM PLS 4.0 through validity, reliability, R-square, and hypothesis testing. The results showed that the implementation of baggage sweeping had a positive and significant effect on officer performance with a coefficient of 0.821 and an R-square of 0.673. Strict baggage inspection procedures are the most dominant factor, while reducing baggage damage and punctuality of boarding require further attention.

Analisis Kenaikan Passenger Service Charge terhadap Peningkatan Pelayanan Penumpang di Terminal Keberangkatan Bandar Udara Internasional ‘Sultan Aji Muhammad Sulaiman’ (SAMS) Balikpapan

Muhammad Faruq Syera Dzunnurain, Gallis Nawang Ginusti — Wed, 31 Dec 2025 00:00:00 +0700

This study aims to analyze the implementation of the increase in Passenger Service Charge (PSC) rates on improving service quality and passenger satisfaction at the Departure Terminal of SAMS Balikpapan International Airport. This airport has experienced a significant increase in the number of passengers since East Kalimantan was designated as the location of the Indonesian Capital City (IKN), so that an increase in service quality is needed that is balanced with the increase in PSC rates. The study uses a mixed methods approach, namely a combination of quantitative and qualitative methods. The quantitative method is carried out through a Customer Satisfaction Index (CSI) survey to measure the level of passenger satisfaction with service aspects such as cleanliness, comfort, security, and speed of service. The qualitative method is carried out through in-depth interviews with airport managers and comparing it with documentation from the Level of Service (LoS) data of facilities and service processes at the departure terminal. An integrated analysis of quantitative and qualitative data provides a comprehensive picture of the impact of the increase in PSC rates on service quality. The results of the study show that the increase in PSC rates has a positive contribution to improving facilities and services, which has an impact on increasing passenger satisfaction. However, service improvements must continue to be made so that the rates charged can be accepted by service users and support sustainable air transportation growth.

Pengaruh Pelayanan Unit Costumer Service dan Informasi terhadap Kepuasan Pelanggan PT Angkasa Pura Indonesia di Bandar Udara Adi Soemarmo Boyolali

Affit Aulia Rohmadhani, Arif Fakhrudin — Wed, 28 Jan 2026 14:55:10 +0700

This study aims to analyze the influence of Customer Service and Information unit services on customer satisfaction at PT Angkasa Pura Indonesia at Adi Soemarmo Airport, Boyolali. The method used is quantitative through a survey of 100 respondents who have used the service. Data analysis was carried out by testing validity, reliability, normality, linearity, simple linear regression, t-test, and coefficient of determination (R²) using SPSS. The results of the validity test indicate that all questionnaire items are valid, and the reliability test shows reliability. The data is stated to be normally distributed. The results of the regression test indicate that Customer Service and Information unit services have a significant effect on customer satisfaction, with a significance value of <0.05 and a coefficient of determination of 0.455. This means that 45.5% of customer satisfaction is explained by service variables, while the rest is influenced by other factors. The conclusion of this study is that improving the quality of Customer Service and Information services has an important role in increasing customer satisfaction in the airport environment.

Pengaruh Brand Awareness dan Eco Friendly Packaging pada Nilai Jual Peyek Cakung Melalui Analisis SWOT

Wed, 31 Dec 2025 00:00:00 +0700

Most members of the Sebunganyar Village farmer group in Gresik are shrimp farmers who process cakung (small shrimp) into peyek cakung. However, this processed product has not reached its optimal sales potential. One obstacle is the form of plastic packaging currently used is not environmentally friendly and often causes the product to quickly become limp, which can reduce its appeal to potential new consumers. In addition, the lack of brand identity or logo on the peyek cakung product is also a serious obstacle, thus complicating marketing efforts and increasing sales. The purpose of this study is to analyze the effect of brand awareness and eco-friendly packaging that can reduce plastic packaging waste "peyek cakung" product logo to increase product sales value. This study uses a socialization method to provide understanding to the community and assistance in analyzing the right strategy to be used to increase sales value. With the right combination of eco-friendly packaging design, brand awareness strategy, and attractive packaging design, it is hoped that the peyek cakung product from the Sebunganyar Village farmer group can increase its competitiveness, reach a wider market, and can increase its sales value.

Pengaruh Kualitas Pelayanan dan Kenyamanan Ruang Tunggu Keberangkatan terhadap Kepuasan Penumpang di Terminal Domestik Bandar Udara Adi Soemarmo Boyolali

Dwi Putri Rahayu, Arif Fakhrudin — Wed, 31 Dec 2025 00:00:00 +0700

This study discusses the influence of service quality and waiting room comfort on passenger satisfaction at the Domestic Terminal of Adi Soemarmo Boyolali Airport. The study used a quantitative approach by distributing questionnaires to 100 respondents. The service quality variable was analyzed based on five dimensions of SERVQUAL, while waiting room comfort includes aspects of cleanliness, temperature, lighting, seating, and noise. The results of the regression analysis showed that both variables had a positive and significant effect on passenger satisfaction, with service quality as the most dominant factor. This finding shows the importance of improving services and facilities to support the comfort and satisfaction of airport service users.

Analisis Peran Personil Apron Movement Control (AMC) terhadap Kedisiplinan Berlalulintas pada Area Service Road di Bandar Udara Internasional I Gusti Ngurah Rai Bali

Elnia Frisnawati, Irfan Abdulhafizh Karnaen, Delvia Kristilya Rahangmetan — Wed, 31 Dec 2025 00:00:00 +0700

Traffic discipline in the service road area is very important for the smooth and safe operation of flights. This study aims to evaluate the role and efforts of Apron Movement Control (AMC) personnel in maintaining traffic discipline, as well as the relationship between the effectiveness of AMC supervision and compliance with regulations at I Gusti Ngurah Rai International Airport, Bali. The method used in this study is Mixed Methods, implemented at PT. Angkasa Pura I between January 13 and 26, 2024, with a study sample consisting of 70 AMC personnel. The results of the study indicate that AMC has an important role in traffic discipline through patrols, inspections, and strict action against violations. Their efforts include preventive, educational, persuasive, and repressive approaches, as well as coordination with other units. However, challenges such as limited CCTV and the number of personnel during peak hours still exist. The relationship between AMC supervision and compliance with traffic regulations is statistically significant, with a positive correlation coefficient of 0.376 and a significance of 0.001. However, the effectiveness of supervision is also influenced by individual awareness and operational environmental conditions

Implementasi Konsep Smart Airport dalam Menunjang Fasilitas Bandara di Terminal 2 Bandara Soekarno-Hatta

Iqmah Anggraeni, Rezty Fauziah Novianty Z — Wed, 31 Dec 2025 00:00:00 +0700

This research aims to analyze the implementation of the smart airport concept in supporting airport facilities at Terminal 2 of Soekarno-Hatta Airport. The advancement of digital technology in the era of the Industrial Revolution 4.0 encouraged PT Angkasa Pura II to implement the smart airport concept to improve operational efficiency and passenger experience. This research uses a mixed methods, which combines qualitative and quantitative approaches, through an exploratory sequential strategy, to gain a comprehensive understanding of the implementation of the smart airport concept. Qualitative data was obtained through interviews and observations to describe the implementation of smart airports as well as the obstacles and solutions faced. Meanwhile, quantitative data was collected through a questionnaire distributed to 100 passenger respondents to find out their perception of the available smart airport facilities. The research took place from February 2025 to May 2025. The results showed that the implementation of the Smart Airport concept in Terminal 2 has been running well through the provision of various technology-based facilities, such as self check-in, digital wayfinding, and Flight Information Display System (FIDS), smart toilets, Immigration E-Gate and Bigmap. However, there are obstacles faced, such as a lack of understanding of passengers in using digital facilities and technical constraints on some systems. Service users perception of the facilities resulting from the implementation of the Smart Airport concept show positive results, with an average acceptance score of 3.44 and an evaluation of 3.59, indicated that passengers were satisfied and accepted the existence of these facilities.

Optimalisasi Website Self Check-In dalam Meningkatkan Customer Experience pada Maskapai Citilink di Bandara Internasional Juanda Surabaya

Yulia Aji Puspitasari, Renanda Dhea Martha — Wed, 31 Dec 2025 00:00:00 +0700

This study examines the underutilization of Citilink airline’s web check-in service by passengers at Juanda International Airport Surabaya from a customer experience perspective. Customer experience encompasses the overall interactions customers have with a service, involving emotional, cognitive, and behavioral aspects. Although the web check-in service is designed to facilitate and enhance the efficiency of the check-in process, many passengers still prefer conventional check-in methods due to a lack of information and difficulties in using digital technology, which negatively impact their overall experience. The purpose of this study is to identify the factors influencing the low adoption of web check-in, the challenges faced by passengers, and Citilink’s efforts to optimize the service to improve customer experience. Using a qualitative approach, data were collected through observation, interviews, documentation, and literature review. The results show that age, limited digital literacy, and social factors are the main barriers to using the service. Technical issues such as unstable internet connections, limited seat selection, and website malfunctions also affect users’ behavioral experience and satisfaction. To enhance customer experience, Citilink has implemented measures including providing information at check-in counters, deploying dedicated staff to assist passengers, and promoting the service through the official website and social media platforms to improve passenger comfort and satisfaction in using the web check-in service.

Efektivitas Penanganan Bagasi Tertinggal di Area Terminal dalam Upaya Menjamin Kepuasan Penumpang pada Bandar Udara El Tari Kupang

Oksana Priyanka Tawa, Suprapti, Ovilia Shely Fadhila, Indriyana Mandraeny — Wed, 31 Dec 2025 00:00:00 +0700

Abstract

Bagagge is a passenger’s belongings carried during a flight. At El Tari Kupang Airport, there are often cases of luggage left in terminal area, therefore El Tari Kupang Airport took the initiative in handling passenger luggage left in terminal area. Although this is not its responsibility and there is no Standard Operating Procedure that regulates it, the airport continues to provide good service to maintain its image as a service provider. This study aims to determine the effective handling process for passenger baggage left behind at El-Tari Kupang Airport and how to overcome the obstacles that occur. This study uses a descriptive qualitative method, namely the data used are primary and secondary data. Primary data is data collection through observation and interviews in the field, while secondary data is indirect data sources such as photographs, documents, objects and the like. Data validity testing uses triangulation of sources and techniques. This study was conducted in February 2025 at El-Tari Kupang Airport. The results of the study indicate that the process of handling left luggage at El Tari Kupang Airport has been carried out well and meets passenger expectations with steps such as receiving reports, searching, storing and returning and through coordination between Airport Security, Customer Service and other parties at the airport. The handling that has been provided by El Tari Kupang Airport has been carried out effectively, however, there are still some obstacles due to the lack of facilities and technology implementation which results in baggage tracking taking a long time. The way to overcome obstacles is to increase the effectiveness of handling left luggage such as facilities and technology, coordination with various parties, and providing education to passengers to always pay attention to their belongings.

Keywords: Handling of Left Baggage, El Tari Kupang Airport.

Analisis Penanganan Foreign Object Debris (FOD) oleh Apron Movement Control (AMC) terhadap Keamanan Penerbangan di Bandar Udara Sam Ratulangi Manado

Dafit Wili Muaepin, Maria Valeria Roellyanti — Wed, 31 Dec 2025 00:00:00 +0700

The cleanliness of the apron area is crucial to avoid the presence of Foreign Object Debris (FOD). This is a key aspect in maintaining and ensuring the safety of flight operations. During inspections of the apron, runway, and taxiway, observations revealed that the location of Sam Ratulangi Airport, which is situated near unmaintained plantations and forests, contributes to the intrusion of wild animals into aircraft movement areas. This creates potential FOD hazards such as animal carcasses, aluminum foil, iron wires, fragments of passenger luggage, and various plastic waste. Additionally, many ground support equipment (GSE) units were found leaking fuel and oil, further contaminating the apron area. This study used a qualitative research method involving both primary and secondary data. Data collection techniques included interviews, observations, and documentation. Data analysis was conducted using source triangulation and technique triangulation. The research was carried out from August 1 to September 30, 2024, at Sam Ratulangi International Airport, Manado.The results showed that the presence of FOD in the apron area is caused by a combination of operational, environmental, and human factors. FOD originates from external sources such as wind-blown grass clippings, and internal sources like waste from ground support equipment and passengers. A major challenge in handling FOD is the low level of awareness among operational personnel regarding the importance of maintaining airside cleanliness. Effective FOD mitigation requires regular inspections, infrastructure maintenance, continuous training, and strong coordination among all involved parties. Solid collaboration and collective awareness are essential to minimize FOD risks and improve overall flight safety.

Pengaruh Kualitas Pelayanan dan Kinerja Pegawai Boarding Gate terhadap Kepuasan Penumpang Pesawat Delay Maskapai Pelita Air di Bandar Udara Internasional Juanda Surabaya

Ilham Emeraldsyah, Djoko Widagdo — Wed, 31 Dec 2025 00:00:00 +0700

This research is motivated by the importance of the role of service and employee performance in the aviation industry, especially in situations that cause inconvenience such as flight delays. The quality of service and the ability of employees to respond to these conditions are determining factors in shaping passenger perceptions and satisfaction. Pelita Air, which operates at Juanda International Airport, Surabaya, is the focus of this research because it often faces operational challenges related to delays. The purpose of this study is to analyze the extent to which the quality of service and performance of boarding gate employees affect the level of satisfaction of Pelita Air passengers who experience delays, both partially and simultaneously, in order to provide recommendations for improving services based on empirical findings.

This research was conducted at Juanda International Airport, Surabaya using a quantitative approach. The data collection technique was carried out by distributing 100 questionnaires to Pelita Air passengers who experienced flight delays in January and February 2025. The research instrument was tested for validity and reliability with the help of SPSS software. The data were analyzed using multiple linear regression tests, t-tests, F-tests, and classical assumption tests such as normality, multicollinearity, heteroscedasticity, autocorrelation, and linearity.

The results of the study indicate that both service quality and employee performance have a positive and significant effect on passenger satisfaction, both partially and simultaneously. Service quality has a regression coefficient of 0.296, while employee performance is 0.426, with a combined contribution of both variables to passenger satisfaction of 49.0% (R² = 0.490). This study confirms that improving the quality of boarding gate officer interactions and responsive operational performance are very important in creating a satisfying customer experience, especially in flight delay situations.

Pengaruh Work-Life Balance terhadap Kinerja Karyawan Unit Airside (Sisi Udara) di Bandar Udara Adi Soemarmo Boyolali

Putu Amanda Salzadila, Fryda Fatmayanti — Wed, 31 Dec 2025 00:00:00 +0700

This study aims to examine the influence of work-life balance on the performance of airside unit employees at Adi Soemarmo Airport in Boyolali. A quantitative approach was employed using a simple linear regression method. The sample consisted of 57 respondents, including employees from Apron Movement Control (AMC) and Ground Handling units. Data were collected through questionnaires and analyzed using SPSS software. The results showed that the average score for work-life balance was 54.93, while employee performance averaged 65.11. The regression equation obtained was Y = 23.758 + 0.753X, indicating that a one-unit increase in work-life balance contributes to a 0.753 increase in employee performance. The t-test results showed a t-value of 7.379, greater than the t-table value of 2.004, with a significance level of 0.000 < 0.05, meaning that work-life balance has a positive and significant effect on employee performance. The coefficient of determination (R²) was 0.498, indicating that 49.8% of the variance in employee performance is explained by work-life balance, while the remaining 50.2% is influenced by other factors not examined in this study. Thus, achieving a balance between personal life and work plays a crucial role in enhancing employee productivity and performance, especially in high-pressure work environments such as the airside unit of an airport.

Adaptasi Apron Movement Control terhadap Dinamika Pergerakan Pesawat di Bandar Udara Internasional Sultan Aji Muhammad Sulaiman Balikpapan

Agung Muhammad Adha, Kartika Fajar Nieamah — Tue, 10 Feb 2026 16:33:07 +0700

This study aims to determine the apron movement simulation at Sultan Aji Muhammad Sulaiman Sepinggan Balikpapan International Airport in August 2024 and to understand how the Apron Movement Control (AMC) unit adapts to aircraft movement dynamics. The research method uses a qualitative approach with a case study method. Data was collected through in-depth interviews, field observations, and documentation studies, then analyzed qualitatively. The results showed that AMC has implemented a series of adaptation strategies, including increased real-time monitoring, SOP adjustments, and intensive coordination with related units. Simulation plays an important role in predicting aircraft movement scenarios and training officers in dealing with emergency situations. The use of taxiways as temporary parking areas is a strategic solution to overcome parking space limitations.

Hubungan Peak Hours (Jam Sibuk) terhadap Alokasi Parking Stand di Terminal 1A Bandar Udara Internasional Soekarno-Hatta

Arifah Qotrun Nada, Kartika Fajar Nieamah, Suprapti — Wed, 31 Dec 2025 00:00:00 +0700

Along with the advancement of time, the aviation industry has grown rapidly. Soekarno Hatta International Airport has achieved first place in ASEAN and third place in the Asia-Pacific region. This achievement has led to a significant increase in flight frequency during specific periods, commonly referred to as Peak hours. Such an increase necessitates the adjustment of Parking stand allocations to prevent aircraft congestion on the apron. The purpose of this study is to analyze the relationship and the strength of the correlation between Peak hours and the allocation of Parking stands at Terminal 1A of Soekarno Hatta International Airport. This research uses an associative quantitative approach, with data collected through documentation and literature studies. Data analysis and hypothesis testing were carried out using the Pearson Product Moment correlation formula. The results show that the t-count value is 2.470, indicating that H0 is rejected and Ha is accepted, which means there is a positive and significant relationship between Peak hours and Parking stand allocation at Terminal 1A. The correlation coefficient (r) is 0.4168, indicating a moderate relationship, with a contribution of 17.37% to the Parking stand allocation. The remaining 82.63% is influenced by other factors not explained in this study.

Keywords: Peak hours, Parking stand Allocation, Terminal 1A

Pengaruh Kualitas Pelayanan, Ketepatan Waktu, dan Persepsi Harga terhadap Kepuasan Pelanggan E-Commerce di Kota Yogyakarta

Muhammad Alif, You She Melly Anne Dharasta — Wed, 31 Dec 2025 00:00:00 +0700

The rapid development of the e-commerce industry has driven the increasing demand for fast, accurate, and quality shipping services. Lion Parcel, as one of the logistics companies growing in Indonesia, strives to meet customer expectations through improved service quality, punctuality, and competitive pricing. The city of Yogyakarta, which is one of the national e-commerce activity centers, becomes a strategic area that presents both challenges and opportunities for Lion Parcel in maintaining customer satisfaction. The purpose of this research is to determine the extent of the influence of service quality, punctuality, and price perception on the satisfaction of e-commerce customers using Lion Parcel services in Yogyakarta.This study applies quantitative methods by distributing questionnaires to 100 respondents. Sampling was done using the purposive sampling method. The instrument was tested using reliability and validity tests. Data analysis techniques include multicollinearity tests, normality tests, heteroscedasticity tests, multiple linear regression analysis, F tests, and T tests.The research findings show that the three variables, namely price perception, punctuality, and service quality have a significant impact on customer satisfaction, both simultaneously and partially. Referring to the T test, it was obtained that service quality has a significance value of 0.006 <0.05; punctuality 0.001 <0.05; and price perception 0.001 <0.05, which means that all three have a partial impact on customer satisfaction. In addition, the F test shows that the three variables also have a simultaneous effect with a significance value of 0.001 <0.05 and a calculated F value of 7726.863> F table 2.699.

Pengaruh Kerusakan X-ray terhadap Penanganan Barang di Cargo Outgoing Bandar Udara Jenderal Ahmad Yani Semarang

Asyiva Pramesthi Risa Pamungkas, Dhiani Dyahjatmayanti — Wed, 31 Dec 2025 00:00:00 +0700

This study focuses on x-ray damage in the context of cargo handling at Cargo Outgoing of Jenderal Ahmad Yani Airport Semarang. In goods delivery activities, it can be an obstacle if the x-ray machine is damaged which can have an impact on delays in the goods handling process. The purpose of this study is to analyze in depth the effect of x-ray equipment damage on the efficiency of goods handling at the airport and to find out how much the x-ray damage affects the goods handling process. The research method used is quantitative research with data collection techniques through census. The study population consisted of 32 cargo service users, and sampling was carried out using the saturated sampling method. The data were analyzed using simple linear regression and path analysis by performing classical assumption testing first. The results of the study showed that x-ray damage significantly affected the handling of cargo. The cargo handling variable was influenced by x-ray damage by 57.8%, the remaining 42.2% was influenced by other factors that were not included in the research model. The magnitude of the influence of the x-ray damage variable on the handling of cargo was 0.481. So, the more severe the damage to the x-ray equipment, the greater the impact on the cargo handling process. The company is expected to care more about the improvement of x-ray machines. Companies should conduct regular maintenance and periodic inspections of x-ray devices to prevent more severe damage.

Analisis Penerapan Green Airport di Bandara Banyuwangi dalam Pengelolaan Sampah

Andien Nuril Faradisa, Rezty Fauziah Novianty Z — Wed, 31 Dec 2025 00:00:00 +0700

This research is motivated by the increasing operational activities at the airport which also increase the volume of waste, thus posing serious challenges in environmental management. Banyuwangi Airport as an airport that carries the Green Airport concept, needs to evaluate the extent to which the application of environmentally friendly principles has been implemented, especially in waste management.

This research uses descriptive qualitative methods, with data collection techniques through observation, interviews and documentation. The research was conducted from March to April 2025 at Banyuwangi Airport. Primary data sources were obtained from three resource persons who play a direct role in waste management at Banyuwangi Airport.

The results showed that Banyuwangi Airport has implemented various strategies in supporting the Green Airport principle, such as the use of Solar Power Plant (PLTS), optimization of natural lighting, cross ventilation system, and utilization of river water for non-consumption purposes. However, there are still obstacles such as the limited capacity of TPS (Temporary Disposal Sites), the lack of competence of janitors in waste sorting and the lack of specialized waste management personnel, and the unoptimal transportation of waste by the Banyuwangi Environmental Agency (DLH). As a solution, it is recommended to build 3R (Reduce, Reuce, Recyle) facilities, expand TPS, increase training for janitors and add specialized waste management personnel.

Model Konseptual Strategi Pemasaran Maskapai Berorientasi Experience dan Sustainability dalam Meningkatkan Minat Beli Generasi Z

Rosiana Ulfa — Wed, 31 Dec 2025 00:00:00 +0700

This study aims to develop a conceptual model of airline marketing strategies oriented toward experience and sustainability in enhancing Generation Z’s purchase intention. Changes in consumer behavior, particularly among Generation Z, indicate that purchasing decisions are no longer solely based on price and functional service attributes, but also on the quality of experience and the company’s commitment to environmental and social sustainability. This research employs a qualitative approach using a library research method. Data were obtained from relevant books and scholarly journal articles related to service marketing, customer experience, sustainability marketing, and consumer behavior. The analysis was conducted through content analysis by identifying, categorizing, and synthesizing key concepts derived from the reviewed literature. The findings suggest that experience-oriented marketing strategies contribute to building emotional attachment and perceived value, while sustainability-oriented strategies enhance corporate image and consumer trust. The integration of these two strategic approaches forms a comprehensive conceptual model capable of increasing Generation Z’s purchase intention in the airline industry. This study provides theoretical contributions to value-based marketing model development and offers managerial implications for airline management in designing strategies aligned with the characteristics of younger consumers.