Jurnal Manajemen Dirgantara

Sustainable Urban Transport: The Role of Public Transportation Quality in Reducing Private Vehicle Dependence

Fri, 10 Jul 2026 01:21:38 +0700

Sustainable urban transport has become a critical priority for cities worldwide as rapid urbanization and increasing mobility demand intensify traffic congestion, environmental pollution, and energy consumption. One of the major challenges faced by urban transportation systems is the growing dependence on private vehicles, which contributes significantly to greenhouse gas emissions and urban mobility inefficiencies. In response to these challenges, improving public transportation systems has been widely recognized as an essential strategy for promoting sustainable urban mobility. This study examines the role of public transportation quality in reducing private vehicle dependence among urban commuters. Using a quantitative research approach, data were collected from 312 urban commuters through a structured questionnaire survey. The study employed Structural Equation Modelling (SEM) to analyse the relationship between perceived public transportation quality and private vehicle dependence. Public transportation quality was measured through several dimensions, including reliability, accessibility, comfort, safety, and service frequency.

The results indicate that public transportation quality has a significant negative effect on private vehicle dependence. This finding suggests that improvements in service quality can encourage commuters to shift from private vehicles to public transportation. In particular, reliable and accessible services, along with improved passenger comfort and safety, play a crucial role in shaping transportation mode choices. This study contributes to the literature on sustainable urban mobility by providing empirical evidence that enhancing public transportation quality can effectively reduce reliance on private vehicles. The findings also offer important policy implications for urban planners and transportation authority’s seeking to develop more sustainable and efficient urban transportation systems.

Employee Engagement Group Rumah Makan di Yogyakarta Tahun 2024

Suhartono Suhartono, Awal Satrio Nugroho — Fri, 10 Jul 2026 01:24:38 +0700

Human resources are a very important asset for companies. Good human resource management will produce good results for the company. Employee engagement is a relatively new term in human resource management. According to Tritch [1], employees who have engagement values are workers who are fully involved and enthusiastic in their work. Another view of employee engagement is expressed by Macey & Schneider [2], who state that employee engagement not only makes employees contribute more, but also makes them more loyal, thereby reducing their desire to leave the company voluntarily. Thomas [5] defines employee engagement as a stable psychological state resulting from the interaction between an individual and the environment in which they work. The factors or aspects that shape employee engagement, which are popularly developed by the Kenexa Employee Engagement Index (EEI) standard, are measured based on four components, namely Pride, Satisfaction, Advocacy, and Retention. The research population consists of all 330 employees of a restaurant group in Yogyakarta. This research is referred to as a population study because the entire population is used as the research sample [6]. Therefore, in this study, all employees will be the research sample (all employees will be given a questionnaire).

The Communication of Customer Service Officers To International Passengers: A Study at I Gusti Ngurah Rai International Airport

Ferdian Andika Putra, Gallis Nawang Ginusti — Mon, 13 Jul 2026 14:22:23 +0700

Effective communication is a crucial element in airport services, yet the complexity of interactions with passengers from diverse backgrounds, especially foreign nationals, often presents significant challenges. This research examines the communication obstacles and barriers encountered by customer service officers when interacting with passengers, particularly foreign passengers, at I Gusti Ngurah Rai International Airport, Bali. A quantitative approach was employed with a descriptive research method. Data was collected through questionnaires administered to 75 customer service officers. Data analysis was performed to identify the descriptive statistics of the officers' responses. The results indicate that officers possess a good level of readiness and adaptability in communication. The most potential obstacle identified arises from officers' inadequate practical experience, especially in dealing with the complexities of interacting with foreign passengers. Meanwhile, the most prominent communication barriers are not solely linguistic in nature; they also encompass interrelated psychological, physical, and sociocultural aspects. The barriers are evidenced by a lack of confidence in using the language and an elevated cognitive load when processing or translating information, followed by physical and environmental factors, including passengers’ physical conditions, the physical distance, and the presence of crowds, as well as socio-cultural factors, such as stereotypes and value differences, have been shown to play a very significant role. These indicate the necessity to prioritize the cultivation of practical skills, self-assurance and cultural awareness, rather than merely enhancing language competence.

Keywords: Intercultural Communication, Obstacles, Barriers, Customer Service, International Airport

Empirisme Kepuasan Pelanggan Smartphone Oppo yang Ditinjau dari Kualitas Produk dan Harga

Mon, 13 Jul 2026 14:27:20 +0700

This study examines the simultaneous effects of product quality and pricing on customer satisfaction with Oppo smartphones in Jakarta Pusat, Indonesia. In an increasingly competitive smartphone market, identifying key determinants of customer satisfaction is essential for maintaining brand loyalty and competitive advantage. Utilizing a quantitative causal research design, data were collected from 96 purposively sampled Oppo users residing in Jakarta Pusat. Statistical analysis using SPSS revealed that product quality and price collectively explain 28.3% of the variance in customer satisfaction. Specifically, product durability and biometric feature accuracy positively influenced satisfaction, whereas design aesthetics and ergonomic attributes presented opportunities for enhancement. Price affordability was a significant predictor; however, perceptions regarding value for money were mixed, underscoring the necessity for improved marketing communication. Additionally, customer willingness to recommend Oppo smartphones was identified as an area requiring strategic focus. Based on these findings, practical recommendations include implementing referral incentive programs, targeted social media campaigns to encourage positive user testimonials, and optimizing after-sales services to strengthen brand advocacy and customer retention. This research contributes empirically to the understanding of value-driven satisfaction among urban Indonesian smartphone consumers and offers actionable insights for practitioners seeking to enhance market performance.

Analisis Peran Teknologi SITEK Reborn dalam Meningkatkan Efisiensi dan Intensitas Pengiriman Kargo Harian di PT. Integrasi Aviasi Solusi Regional 3 Surabaya

Hesti Meydawati, Rosiana Ulfa — Fri, 17 Jul 2026 16:58:49 +0700

This research is motivated by a significant increase in the volume of air cargo shipments in recent years demanding a more efficient and integrated management system, thus posing serious challenges in operational efficiency and data accuracy. PT Integrasi Aviasi Solusi Regional 3 Surabaya as a company that carries the concept of operational digitalization through SITEK Reborn, needs to evaluate the extent to which the application of digital transformation principles has been implemented, especially in managing cargo information systems and increasing operational efficiency.

This research uses descriptive qualitative methods, with data collection techniques through observation, interviews and documentation. The research was conducted in May 2025 at PT Integration Aviation Solution Regional 3 Surabaya. Primary data sources were obtained from three resource persons responsible for operating the SITEK Reborn system at PT Integrasi Aviasi Solusi Regional 3 Surabaya.

The results showed that the implementation of SITEK Reborn at PT Integrasi Aviasi Solusi Regional 3 Surabaya has successfully achieved a comprehensive digital transformation in daily cargo operations through the replacement of the G2 manual system with barcode scanning technology which resulted in a tremendous increase in operational efficiency, where data input time was reduced from 3-5 minutes to 5-10 seconds with time efficiency of up to 95%, throughput capacity increased from 150-200 AWB to 350-400 AWB per day, error rate dropped from 12-15% to less than 1%, inventory management accuracy increased from 88% to 99.5%, and better customer experience with reduced waiting time from 30-45 minutes to 5-10 minutes and reduced customer complaints by 80%. Despite facing multidimensional challenges of human resource constraints, technical infrastructure, regulatory complexity, and system scalability, the successful implementation was achieved through a holistic strategy that integrated phased training and mentoring programs, comprehensive IT infrastructure updates, flexible regulatory system adaptation, and scalable cloud architecture, thus proving that successful digital transformation requires an integrated approach between human resource development, technology modernization, regulatory compliance, and long-term capacity planning to create a sustainable and effective system to support business operations.

Pengaruh Kompetensi Digital dan Dukungan Teknologi terhadap Kinerja Karyawan pada Pabrik Kacang Kedelai Cukup Berkah di Kabupaten Bandung

Syam Adi Pangestu, Umban Adi Jaya — Fri, 17 Jul 2026 17:09:09 +0700

The development of the industrial era 4.0 requires companies to be able to adapt through effective human resource management to improve competitive-ness and organizational performance. One important factor in improving em-ployee performance is digital competence and adequate technological support. This study aims to analyze the influence of digital competence and technologi-cal support on employee performance (at the Cukup Berkah soybean factory in Bandung Regency). The research approach is quantitative with an associative research design. Data analysis uses multiple linear regression analysis to determine the effect of each independent variable on the dependent variable. The data collection technique uses a questionnaire that has been tested for validity and reliability. The sample in this study amounted to 30 employees. The sampling technique was purposive sampling. The results of the study show that digital competence does not have a significant effect on employee performance partially. The t-test results show a significance value of 0.096 (> 0.05), technological support also does not have a significant effect on employee performance partially. Based on the t-test, the significance value is 0.705 (> 0.05).

Strategi Pemasaran VIP Airport Service JOUMPA untuk Meningkatkan Jumlah Penjualan di Yogyakarta International Airport

Diva Putri Perdani, Kartika Fajar Nieamah — Thu, 23 Jul 2026 11:32:29 +0700

This research aims to look at effective marketing strategies in the airport VIP service industry, especially at Yogyakarta International Airport. The research method uses a descriptive qualitative approach through SWOT analysis. The data collection techniques used are indept interviews, observation, and documentation. The results showed that the marketing strategy of VIP Airport Service Joumpa at Yogyakarta International Airport has fulfilled the 7P marketing mix indicators (product, price, promotion, place, people, process, physical evidence). In dealing with existing obstacles as responsible staff, joumpa staff will standby and prepare their best service and maintain communication by keeping in touch with customers. Then joumpa staff also maximize their services professionally by carrying out their duties according to procedures.

Keywords: Marketing Strategy, VIP Airport Service Joumpa, Sales Volume

Evaluasi Kebijakan Tarif Maskapai Berbiaya Rendah dan Respons Volume Penumpang

Vovi Oktapiani Harahap, Syofia Sofatunisa Ramdayani — Sun, 26 Jul 2026 04:03:32 +0700

This study examines the connection between low-cost airline fare policy and passenger volume at Hang Nadim Airport, with Citilink serving as a specific example. The study utilised a mixed-method design, incorporating monthly operational passenger data spanning January 2021 to December 2024, alongside a survey of 100 Citilink passengers, interviews, observations, and document analysis. A simple linear regression model was employed for quantitative analysis, in which fare policy was represented by a dummy variable and monthly passenger volume was the dependent variable. The results show a statistically significant and positive correlation between fare policy and passenger volume, with a coefficient of 6,615.724, a t-statistic of 2.268, and a p-value of 0.028. The average monthly passenger volume during the policy period coded as one was approximately 6,616 passengers higher than that in the reference period, as indicated by this result. The adjusted R-squared value of 0.081 indicates that fare policy accounted for only 8.1% of the variation in passenger volume, implying that seasonal demand, flight frequency, route availability, capacity, and other operational factors also influenced passenger-volume fluctuations. According to the passenger survey, 68% of respondents had negative views about fare increases, and a majority of 72% were dissatisfied with the introduction of baggage charges. Research indicates that competitive fare policies should be complemented by clear disclosure of extra fees and regular assessments of baggage-fee policies. The statistical results should be viewed as indicating an association rather than a direct causal relationship with fare policy.

Pengaruh Penggunaan Sistem OASYS (Operation and Service Data System) terhadap Petugas di Bandar Udara Radin Inten II

Bangkit Eko Prasetyo, Fryda Fatmayati — Tue, 28 Jul 2026 01:16:05 +0700

Technology and digitalization have become essential for companies to support their business operations. Airport management and air traffic service providers prioritize the needs of airport passengers. (Hanantyo & Susanto, 2022). The increasing number of desires and needs is a direct result of advancements in science and technology. The aim of this study is to determine whether the use of the OASYS system (Operation And Service Data System) has an impact on the performance of personnel at Radin Inten II Airport. The research method used is qualitative, with the study conducted at Radin Inten II Airport in Bandar Lampung. The respondents of this study are employees from the SRQC (Safety Risk and Quality Control), AMC (Apron Movement Control), and COMMERCIAL units, totaling 17 employees. The variables in this study are the Use of the System (X) and Personnel Performance (Y). Data from respondents were collected using questionnaires and analyzed using Normality Test, Linearity Test, Homogeneity Test, Hypothesis Test (T-Test), and Coefficient of Determination Test. Based on the results of the analysis using these tests, important information was obtained regarding the relationship between the use of the OASYS system as the independent variable and personnel performance as the dependent variable. The conclusion of this study is that the use of the OASYS system has an influence on personnel performance, as demonstrated by the tests conducted.

Workload Analysis on the Apron Movement Control (AMC) Unit at Sentani Jayapura International Airport Using the Workload Analysis Method

Tias Prihatni, Kartika Fajar Nieamah; Setyamartana Parman — Tue, 28 Jul 2026 01:39:31 +0700

This paper analyzes the workload of Apron Movement Control (AMC) personnel at Sentani International Airport in Jayapura, where increased flight frequency and limited resources have led to excessive workload. A work sample was taken from 12 personnel across 3 teams and 2 shifts. Data were processed through productivity percentages, performance assessments, and allowance calculations using the Workload Analysis Method. The results show that the average workload is 144.04%. This figure exceeds the ideal standard, indicating the risk of fatigue and decreased productivity. To improve operational efficiency and safety, recommendations are to add personnel, redistribute tasks, and revise work shifts.

Pengaruh Pengelolaan Informasi AOCC terhadap Kelancaran Operasional Penerbangan di Bandar Udara Adi Soemarmo Boyolali

Shelvina Zaghfar Faradia, Irwina Meilani — Tue, 28 Jul 2026 12:17:32 +0700

This study aims to determine the effect of Airport Operation Control Center (AOCC) information management on the smoothness of flight operations at Adi Soemarmo Airport Boyolali. This study used a quantitative method with a causal associative approach. Data collection was conducted through questionnaires distributed to 35 respondents from AOCC, AOLTSI, AMC, and AVSEC units at Adi Soemarmo Airport Boyolali. The sampling technique used saturated sampling. Data analysis used validity tests, reliability tests, normality tests, simple linear regression, t-tests, and coefficient of determination (R²) using IBM SPSS Statistics 25. The results showed that AOCC information management had a positive and significant effect on the smoothness of flight operations with a significance value of 0.000 < 0.05 and a t-count value greater than t-table. The coefficient of determination value indicates that AOCC information management contributes significantly to the smoothness of flight operations. Fast, accurate, and coordinated information management proved capable of supporting operational effectiveness at Adi Soemarmo Airport Boyolali.

Kajian Literatur tentang Potensi Bahaya dan Risiko Keselamatan dan Kesehatan Kerja Personel Aircraft Rescue and Fire Fighting (ARFF) di Bandar Udara

Gigga Ibrahim Thabrani, Fauzan Kholid Ersa Putra, Surya Tri Saputra — Wed, 29 Jul 2026 16:12:11 +0700

Aircraft Rescue and Fire Fighting (ARFF) personnel perform their duties in a high-risk work environment at airports. This article aims to identify potential hazards and Occupational Safety and Health (OSH) risks faced by ARFF personnel. This study uses a literature review method, examining scientific articles, national regulations, International Civil Aviation Organization (ICAO) documents, and relevant prior research related to the operational context of ARFF in Indonesia. The findings identify ten main potential hazards, grouped into five classifications: physical hazards, chemical hazards, mechanical/equipment hazards, ergonomic hazards, and psychosocial hazards. Risk levels range from moderate to high, requiring systematic control through engineering, administrative, and Personal Protective Equipment (PPE) measures. Regular training, scheduled vehicle maintenance, use of SCBA, implementation of an integrated emergency management system (IEMS), and periodic health monitoring are the main control recommendations. This study also shows that effective OSH management in ARFF units has a direct implication on emergency response readiness and overall aviation safety, in line with national regulations (KP 14/2015, PR 30/2022) and international standards (ICAO Annex 14, Doc 9137).

Baggage Sweeping Handling at the Boarding Gate of Batik Air, Abdulrachman Saleh Airport Malang

Irfan Abdulhafizh Karnaen; Isnawati Fahira Jawas — Thu, 30 Jul 2026 14:44:57 +0700

This study examines the effectiveness of baggage sweeping conducted by Batik Air at the boarding gate of Abdulrachman Saleh Airport, Malang, in response to the rising number of passengers and the growing complexity of cabin baggage management. Observations show that sweeping activities frequently trigger delays and conflicts, particularly caused by oversized items that pass through the check-in process undetected. Factors such as passengers' limited understanding of baggage regulations, restricted boarding time, insufficient staff, and limited supporting facilities exacerbate the situation. This research applies a descriptive qualitative approach, using primary data gathered through observation, interviews, and documentation, together with secondary data from airline SOPs and policies. Data were collected from February to March 2025, with source triangulation used to ensure credibility. Analysis was carried out through data reduction, data display, and conclusion drawing to identify the constraints of the sweeping process and to formulate solutions for improving effectiveness, operational efficiency, and service satisfaction. The findings reveal that baggage sweeping involves several key stages, namely baggage profiling, labeling, and re-examination using tools such as the Baggage Test Unit (BTU), along with the use of special tags. Technical and operational challenges, including the airline's internal approval system, the habit of carrying souvenir boxes, and the use of self-check-in services, require strategic solutions such as passenger education on baggage rules, additional staff, tighter supervision from the check-in stage, and the development of digital detection systems to support smooth operations and flight safety.

Pengaruh Strategi Pemasaran Digital dan Kepuasan Pelanggan terhadap Keputusan Pembelian Tiket Maskapai Citilink di Bandar Udara Internasional Zainuddin Abdul Madjid Lombok

Valentina Elu Wea Vanti, Arif Fakhrudin — Thu, 30 Jul 2026 16:09:10 +0700

The purpose of this study is to determine the influence of digital marketing strategies, to determine the influence of customer satisfaction on the decision to purchase Citilink airline tickets at Zainuddin Abdul Madjid Lombok International Airport. This research was conducted on August 5 - October 5, 2024, at Zainuddin Abdul Madjid International Airport, Lombok. The research was conducted during field work practice (PKL) and continued after the field work practice (PKL) was completed. This research was conducted by covering passenger data obtained from company documents and questionnaires. Based on the T count conducted using SPSS, the T count test result is 4.477, which is greater than the T table value of 1.984 and a significant value of 0.000, which means that the digital marketing strategy has a positive and significant effect on ticket purchasing decisions. The results of the T-test conducted using SPSS showed that the T-value was 15.981, which was greater than the T-table value of 1.984 and a significant value of 0.000, which means that customer satisfaction has a positive and significant effect on ticket purchasing decisions. And the results of the f-test of statistical calculations show a significant P-value of 0.000 <0.05, so the third hypothesis states that digital marketing strategies and customer satisfaction have a significant effect on ticket purchasing decisions.

Analisis Efektivitas Komunikasi Interpersonal dalam Peningkatan Koordinasi Operasional antara Petugas Lion Air Group dengan Petugas Informasi PT Angkasa Pura Indonesia Bandar Udara Internasional I Gusti Ngurah Rai Bali

Putu Meita Damayanti, Siska Ayu Andarini — Fri, 31 Jul 2026 00:00:00 +0700

Interpersonal communication plays a crucial role in supporting operational coordination in the dynamic and complex airport environment. Airport operations require fast, accurate, and precise information exchange among work units, particularly between airline staff and airport information officers. Ineffective communication can hinder service quality and disrupt flight operations; therefore, effective interpersonal communication is essential to ensure optimal coordination.

This study aims to analyze the effectiveness of interpersonal communication between Lion Air Group staff and information officers of PT Angkasa Pura Indonesia at I Gusti Ngurah Rai International Airport, Bali. The research employs a qualitative approach with data collection techniques including interviews, observations, and documentation involving personnel directly engaged in airport operations.

The results indicate that interpersonal communication has been effectively implemented, as reflected in openness, empathy, supportiveness, positive attitude, and equality, which contribute to smoother operational coordination and improved work effectiveness. However, several challenges remain, such as overly rapid information delivery and technical communication issues. These challenges are addressed through strategies such as repeat-back confirmation, direct clarification, and reporting technical problems to relevant technicians. Overall, effective interpersonal communication plays a significant role in enhancing coordination and operational performance within the airport environment.

Analisis Ketersediaan Fasilitas Keamanan Penerbangan pada Pintu Masuk Airside dan Implikasinya Terhadap Risiko Keamanan dan Keselamatan Penerbangan di Bandar Udara Adi Soemarmo

Rahmat Mohi, Sri Sutarwati — Fri, 31 Jul 2026 00:00:00 +0700

Analyze the availability of aviation security facilities at the airside entrance (West Post) of Adi Soemarmo Airport and examine their implications for aviation security and safety risks. The airside area is classified as a high-risk zone requiring strict access control for individuals, goods, and vehicles. Adequate security facilities are essential to support Aviation Security (Avsec) personnel in preventing unauthorized access and identifying potential threats. This research is expected to provide insights and recommendations for airport management to improve surveillance and access control effectiveness in accordance with national regulations. A qualitative descriptive method was employed to gain an in-depth understanding of the actual conditions of the security facilities in the field. Data collection techniques included direct observation at the West Post, interviews with Avsec officers, and document analysis of aviation security regulations and airport policies. Data were analyzed through source and technique triangulation to ensure the validity and reliability of the findings. This approach enables a comprehensive description of how security procedures are implemented and the challenges faced by aviation security personnel on site. The findings indicate that the current security facilities at the West Post do not fully meet the requirements of Ministerial Decree KM 39 of 2024. Essential equipment such as X-Ray machines and Walk Through Metal Detectors (WTMD) are lacking. This inadequacy increases the risk of security breaches, especially during the screening of individuals and goods. Therefore, the study recommends that airports procure standard-compliant equipment, enhance Avsec personnel training, and conduct regular evaluations of airside access security systems to ensure safe and efficient airport operations aligned with national and international standards.

Kualitas Layanan Proses Boarding terhadap Kepuasan Penumpang Maskapai Citilink Indonesia di Bandar Udara Internasional Juanda

Bima Arsya Putra, Dhiani Dyahjatmayanti — Mon, 03 Aug 2026 16:11:47 +0700

This study aims to analyze the effect of service quality during the boarding process on
passenger satisfaction of Citilink Indonesia airline at Juanda International Airport. The
background of this research is based on the importance of the boarding process as a crucial
stage in passenger service, where various obstacles such as delays, long queues, and
misscommunication frequently occur and potentially reduce passenger satisfaction levels.
The research uses a quantitative approach with an explanatory design, involving 100
respondents selected through purposive sampling. Data collection was conducted using
questionnaries, and data analysis was performed using simple linear regression. The results
show that service quality of the boarding process has a significant and positive effect on
passenger satisfaction, with a regression coefficient of 0,251 and significance value of 0,000
(<0,05). The coefficient of determination (R2) of 0,268 indicates that 26,8% of the variation
in passsenger satisfaction can be explained by the service quality of the boarding process,
while the remaining variation is influenced by other factors outside this study. The
implications of these findings emphasize that improving boarding service quality, such as
clarity of information, queue efficiency, and staff responsiveness, is essential to enchance
passenger satisfaction and loyalty. This study contributes to service improvement and serves
as a reference for future research in the field of air transportation management.

Analisis Kesehatan Kerja Unit Apron Movement Control (AMC) di Bandar Udara Internasional Yogyakarta

Annisa Fitri Nathania, Yuniar Istiyani — Fri, 31 Jul 2026 00:00:00 +0700

Occupational health is an important aspect in maintaining the welfare of workers, particularly in the aviation sector which has a high level of occupational risk. One of the work units with such risk characteristics is the Apron Movement Control (AMC) personnel at Yogyakarta International Airport, who in carrying out their duties are exposed to noise, heat stress, and operational workload. Therefore, the implementation of optimal occupational health is necessary to support the safety and performance of personnel. This study aims to determine the occupational health and the condition of occupational health of AMC personnel.

This study employed a descriptive qualitative method. Data were obtained through interviews, observations, and documentation involving 32 active AMC personnel. Data analysis techniques included data reduction, data display, and conclusion drawing, while data validity was tested using source and technique triangulation.

The results showed that efforts to improve occupational health have been well implemented through the provision of personal protective equipment (PPE), a clean and comfortable working environment, routine workplace cleaning, and regular medical check-ups conducted once a year. Factors influencing occupational health include workplace cleanliness, availability of drinking water, workspace organization, ventilation, work facilities, as well as lighting and noise levels which are still within acceptable limits.

Pengendalian Sistem Pergerakan Pesawat Udara oleh Apron Movement Control (AMC) dalam Rangka Keselamatan Penerbangan di Bandar Udara Sultan Mahmud Badaruddin II Palembang

Irfan Farenza Winarno, Suprapti — Thu, 30 Jul 2026 11:54:33 +0700

Apron Movement Control (AMC) has an important role in controlling aircraft movement
activities on the apron area to support operational safety at the airport. This study aims to
analyze the impact of human error and communication errors in controlling aircraft
movement between AMC and other operational units at Sultan Mahmud Badaruddin II
Airport Palembang, as well as analyze the implementation of Standard Operating Procedures
(SOP) for aircraft movement control on the apron. This study used a descriptive qualitative
method through observation, interviews, and documentation. The results show that errors in
communication and coordination between operational units can potentially disrupt aircraft
movement activities and increase operational risk on the apron area. Several factors causing
these obstacles include limited personnel, high aircraft movement intensity, communication
constraints, and lack of operational discipline. The implementation of SOP by AMC officers
has generally been carried out according to applicable procedures through monitoring,
coordination, and supervision of aircraft and vehicle movements in the apron area.