The Handling of Passenger Baggage Sweeping at the Boarding Gate:

Abstract

This study examines the effectiveness of baggage sweeping conducted by Batik Air at the boarding gate of Abdulrachman Saleh Airport, Malang, in response to the rising number of passengers and the growing complexity of cabin baggage management. Observations show that sweeping activities frequently trigger delays and conflicts, particularly caused by oversized items that pass through the check-in process undetected. Factors such as passengers' limited understanding of baggage regulations, restricted boarding time, insufficient staff, and limited supporting facilities exacerbate the situation. This research applies a descriptive qualitative approach, using primary data gathered through observation, interviews, and documentation, together with secondary data from airline SOPs and policies. Data were collected from February to March 2025, with source triangulation used to ensure credibility. Analysis was carried out through data reduction, data display, and conclusion drawing to identify the constraints of the sweeping process and to formulate solutions for improving effectiveness, operational efficiency, and service satisfaction. The findings reveal that baggage sweeping involves several key stages, namely baggage profiling, labeling, and re-examination using tools such as the Baggage Test Unit (BTU), along with the use of special tags. Technical and operational challenges, including the airline's internal approval system, the habit of carrying souvenir boxes, and the use of self-check-in services, require strategic solutions such as passenger education on baggage rules, additional staff, tighter supervision from the check-in stage, and the development of digital detection systems to support smooth operations and flight safety.