Main Article Content
Abstract
This study discusses the influence of service quality and waiting room comfort on passenger satisfaction at the Domestic Terminal of Adi Soemarmo Boyolali Airport. The study used a quantitative approach by distributing questionnaires to 100 respondents. The service quality variable was analyzed based on five dimensions of SERVQUAL, while waiting room comfort includes aspects of cleanliness, temperature, lighting, seating, and noise. The results of the regression analysis showed that both variables had a positive and significant effect on passenger satisfaction, with service quality as the most dominant factor. This finding shows the importance of improving services and facilities to support the comfort and satisfaction of airport service users.