Main Article Content
Abstract
Abstract
Bagagge is a passenger’s belongings carried during a flight. At El Tari Kupang Airport, there are often cases of luggage left in terminal area, therefore El Tari Kupang Airport took the initiative in handling passenger luggage left in terminal area. Although this is not its responsibility and there is no Standard Operating Procedure that regulates it, the airport continues to provide good service to maintain its image as a service provider. This study aims to determine the effective handling process for passenger baggage left behind at El-Tari Kupang Airport and how to overcome the obstacles that occur. This study uses a descriptive qualitative method, namely the data used are primary and secondary data. Primary data is data collection through observation and interviews in the field, while secondary data is indirect data sources such as photographs, documents, objects and the like. Data validity testing uses triangulation of sources and techniques. This study was conducted in February 2025 at El-Tari Kupang Airport. The results of the study indicate that the process of handling left luggage at El Tari Kupang Airport has been carried out well and meets passenger expectations with steps such as receiving reports, searching, storing and returning and through coordination between Airport Security, Customer Service and other parties at the airport. The handling that has been provided by El Tari Kupang Airport has been carried out effectively, however, there are still some obstacles due to the lack of facilities and technology implementation which results in baggage tracking taking a long time. The way to overcome obstacles is to increase the effectiveness of handling left luggage such as facilities and technology, coordination with various parties, and providing education to passengers to always pay attention to their belongings.
Keywords: Handling of Left Baggage, El Tari Kupang Airport.