Ground Handling Dirgantara

PERSEPSI PENUMPANG TERHADAP PENERAPAN BAGASI BERBAYAR MASKAPAI WINGS AIR DI BANDAR UDARA HAJJI HASSAN AROEBOSMAN ENDE

Kristiana Yulita Mbu Alo, Rezty Fauziah Novianty — Sat, 16 Mar 2024 22:51:06 +0700

The purpose of this study is to ascertain how travelers view Wings Air's use of paid luggage at the Hajji Hassan Aroeboesman Ende Airport. Airlines may learn a lot from passenger impressions about the use of paid luggage, including whether aspects of the current policy require further examination. At the Hajji Hassan Aroeboesman Ende Airport, the research was carried out. The study employed a quantitative survey methodology. The population of this study consisted of all Wing Air passengers at Hajji Hassan Aroeboesman Ende Airport; the sample consisted of 100 passengers who used paid luggage. Pearson Product Moment was used to assess the validity of the questionnaire technique in obtaining the data, as well as the validity of it using Cronbach's Alpha. In order to determine the category of passenger perception, the mean value of the test variable was calculated using descriptive analytic techniques on the gathered data. With a mean score of 3.23, the study's findings demonstrated that passengers' perceptions of the Hajji Hassan Aroeboesman Airport's implementation of paid luggage were deemed "Pretty Good" by the participants. A perception is considered “Quite Good” if it is sufficient and meets user expectations. On the other hand, perceptions that are Fairly Good, Very Good, and Not Good are highly valuable for airlines to maintain review by taking into consideration consumer concerns about the airline's rules so that going forward it even better.

PENGARUH KETERSEDIAAN FASILITAS TEMPAT DUDUK DI AREA SELASAR (CURB) TERHADAP KENYAMANAN PENGGUNA JASA PENERBANGAN DI BANDAR UDARA INTERNASIONAL HANG NADIM BATAM

Nada Ghaniyyah Sudiah Putri, Ika Fathin Resti Martanti — Thu, 13 Jun 2024 15:59:31 +0700

The management of Hang Nadim Batam International Airport must be able to provide facilities that are appropriate for the comfort of flight service users. This is because Batam's Hang Nadim International Airport will experience an increase in the number of passenger traffic movements by 15% from 2022. This research aims to determine the effect of the availability of seating facilities in the curb area on the comfort of aviation service users at Hang Nadim International Airport Batam. This research uses a quantitative approach, a data collection method by distributing questionnaires to respondents. The sample in this study was 100 respondents with criteria >17 years and over who had used the facilities in the corridor area (curb) with data analysis using the SPSS 25 system. The results of this research show that the availability of seating facilities in the lobby area has a significant positive effect on the comfort of flight service users at Batam's Hang Nadim International Airport. This is shown by the results of data acquisition with a value of tcount > ttable, namely 10.355 > 1.984.

PENGARUH PENERAPAN BAGASI BERBAYAR TERHADAP KEPUASAN PENUMPANG MASKAPAI WINGS AIR DI BANDAR UDARA H. HASAN AROEBOESMAN ENDE

Khairunnissa Fitria Tenda, Annike Resty Putrie — Thu, 20 Jun 2024 13:46:17 +0700

Wings Air (PT Wings Air Abadi) is a domestic airline based in Jakarta, Indonesia. Wings Air has won the trust of air transportation users with its Low Cost Carrier and can accompany transportation users to routes that are not covered by other airlines. On 8^th January 2019 Lion Air implemented new regulations by removing checked baggage services for domestic Wings Air flights. Regarding this policy, passengers only get free cabin baggage facilities with a maximum weight of 7 kg and one personal item such as a laptop bag, hand bag, with maximum cabin baggage dimensions of 40 cm × 30 cm × 20 cm. In this article, we will examine the effect of implementing paid baggage on Wings Air passenger satisfaction at H. Hasan Aroeboesman Ende Airport. The research was conducted quantitatively. Data collection was carried out by conducting a literature study of the results carried out by previous researchers, taking from the documentation that had been created, and using questionnaire techniques. Validity test, reliability test, hypothesis test, T test, simple linear regression test and coefficient of determination were carried out in analyzing the data obtained. The results show that Ha is accepted and Ho is rejected. This means that there is an influence of the application of paid baggage on the satisfaction of Wings Air airline passengers at H. Hasan Aroesboeman Ende Airport. This is proven by the value of t_count (i.e. 33.248) > t_table (i.e. 1.984) with a significance of 0.000 (or < 0.05) in hypothesis testing. The coefficient of determination test produces an R square of 0.919 (or 91.9%), which means it is true that paid baggage is a variable that is strongly related to passenger satisfaction.

PERANAN INSPEKTUR ANGKUTAN UDARA OTORITAS BANDAR UDARA WILAYAH III TERHADAP IMPLEMENTASI STANDAR PELAYANAN PENUMPANG MASKAPAI SRIWIJAYA AIR DI BANDAR UDARA INTERNASIONAL JUANDA SURABAYA

Walid Jumlad, Risma Renita Prahenmutia — Fri, 21 Jun 2024 16:29:17 +0700

Supervision of minimum passenger service standards carried out by air transport inspectors aims to ensure safety and adequate service in the aviation industry in accordance with Ministerial Regulation (PM) Number 30 of 2021 which regulates minimum service standards for air transport passengers. Monitoring minimum service standards by air transport inspectors is part of efforts to ensure that airlines comply with the requirements set out in regulations.

This research was conducted from January to April 2024. This research is a qualitative descriptive research. The data analysis technique method can be carried out in four stages, namely data collection, data reduction, data presentation, and drawing conclusions. Data collection is reviewed directly through interviews, observations, and documentation at the Surabaya Region III Airport Authority.

This research provides results on the role of Air Transport Inspectors in implementing supervision of minimum service standards for air transport passengers at Juanda International Airport, Surabaya. Air transport inspectors carry out scheduled supervision planned in the work program to ensure the implementation of airline compliance in implementing aviation regulations. The obstacle faced is the inability to carry out continuous monitoring, especially when there is no physical presence at the airport. A mechanism is needed to monitor operations regularly and efficiently. The suitability of airline SOPs to field conditions at the airport also needs to be considered so that operations run efficiently. Good coordination between airlines and increased communication are needed to overcome the impact of these changes.