Ground Handling Dirgantara

Pengaruh LRT Bandara terhadap Kepuasan Penumpang di Bandar Udara Palembang

2026-08-10T16:54:53+07:00

This study aims to examine the influence of the Light Rail Transit (LRT) Airport facilities at Sultan Mahmud Badaruddin II Airport on passenger satisfaction in Palembang. The Airport LRT, as an innovative mass transportation mode, plays a vital role in supporting passenger mobility and comfort in accessing the airport. The research employs a quantitative approach with data collected through questionnaires distributed to 100 LRT Airport users from August to September 2024.

The validity and reliability of the instrument were tested using Pearson product-moment correlation and Cronbach’s alpha, which indicated valid and reliable results. Data analysis was performed using simple linear regression and other statistical tests to test the hypothesis on the effect of LRT facilities on passenger satisfaction. Findings reveal that LRT facilities, including condition, completeness, as well as interior and exterior design, significantly affect passenger satisfaction, with a coefficient of determination (R²) of 95.4%. Additionally, the majority of respondents were under 30 years old with a higher proportion of women, indicating a very good satisfaction level.

The study concludes that improving the quality of LRT Airport facilities directly enhances user satisfaction with air transportation services in Palembang. These findings provide strategic recommendations for management to improve LRT infrastructure for optimal service delivery

Pengaruh Keterlambatan Bagasi terhadap Kepuasan Penumpang Maskapai Batik Air di Bandar Udara Internasional Halim Perdanakusuma

2026-08-18T16:07:51+07:00

In aviation, Baggage delays caused by conveyor belt failures are one of the problems that may affect passenger satisfaction in air transportation services. This study aims to analyze the effect of baggage delays caused by conveyor belt failures on the satisfaction of Batik Air passengers at Halim Perdanakusuma International Airport, Jakarta. This study employed a quantitative approach using a survey method through questionnaires distributed to 100 respondents who experienced baggage delays due to conveyor belt failures. The sampling technique used was non-probability sampling with a purposive sampling method. The data were analyzed using simple linear regression, partial t-test, and coefficient of determination (R²). The results showed that baggage delays have a significant effect on passenger satisfaction with a significance value of 0.045 (< 0.05). The regression equation obtained was Y = 21.435 − 0.169X, indicating that the higher the baggage delay, the lower the passenger satisfaction. The coefficient of determination (R²) value of 0.548 indicates that baggage delays affect passenger satisfaction by 54.8%, while the remaining 45.2% is influenced by other factors outside this study. Therefore, baggage delays caused by conveyor belt failures have a significant effect on the satisfaction of Batik Air passengers at Halim Perdanakusuma International Airport, Jakarta.