Ground Handling Dirgantara

Pengaruh Pendidikan dan Pengalaman terhadap Pemahaman Penumpang tentang Prosedur Keamanan di Bandar Udara Internasional Sentani

2026-05-18T11:46:28+07:00

Airport security is one of the most crucial components of the aviation industry. For this reason, security screening procedures aim to avoid hazards that could threaten flight safety. However, passengers often experience difficulties in understanding security check procedures which can lead to queues and increased workload for Avsec officers. Passengers' understanding of security procedures is influenced by various factors, including the level of education and experience. This study aims to analyze the effect of education and experience on passengers' understanding of security check procedures at Sentani International Airport. This study uses a quantitative approach with a sample population of 100 respondents from airport passengers who are doing the boarding process. Based on the results of the analysis test, it shows that education and experience have a positive and significant effect on passenger understanding both partially and simultaneously. The results of these findings are expected to provide insight into the importance of education and experience in improving passenger understanding of security check procedures at airports.

Analysis of the Implementation of Collaboration between PT. Gapura Angkasa and PT. IAS Support for the Adequacy of BCT (Baggage Cart) at Soekarno Hatta Airport, Tangerang - Banten

2026-05-18T11:46:18+07:00

The availability of baggage carts (BCT) is a vital element in supporting passenger baggage and cargo services at Soekarno-Hatta International Airport. This study aims to analyze the implementation of the cooperation between PT Gapura Angkasa and PT IAS Support in fulfilling the requirement of 100 baggage cart units, as well as its impact on the adequacy of baggage carts for airport operational activities. A qualitative descriptive research method was employed, with data collected through observation, interviews, and document analysis. The findings indicate that the cooperation between the two companies has generally been effective in addressing the previous shortage of baggage carts by increasing the number of available units. This improvement has contributed to smoother ground handling operations and enhanced passenger baggage and cargo services. However, the study also identifies challenges in the distribution and deployment of baggage carts within the airport area. These challenges primarily stem from the lengthy bureaucratic procedures and strict regulations imposed by Angkasa Pura Indonesia regarding the entry of new assets into the airport, which delay the operational use of the carts despite the completion of the procurement process. Overall, the cooperation has played a significant role in fulfilling operational needs, although regulatory constraints remain a key obstacle to optimal implementation.

Analisis Peran Petugas Aviation Secusity dalam Pemeriksaan Barang Bawaan Penumpang di Screening Check-Point Bandar Udara Internasional Soemarmo Boyolali

2026-05-18T11:46:26+07:00

This study aims to understand the role of the AVSEC unit in handling and inspecting passenger baggage that could potentially endanger flights and to identify the obstacles faced by AVSEC officers in carrying out their duties of inspecting dangerous baggage at the SCP of Adi Soemarmo International Airport, Boyolali. The research method used was a descriptive qualitative approach. Data collection was conducted through direct observation, in-depth interviews with informants from the AVSEC unit, and documentation studies, including standard operating procedures. Triangulation techniques were used to verify the validity of the data by comparing information from observations, interviews, and documentation. Results indicate that the AVSEC unit at Adi Soemarmo International Airport carries out a strategic role that includes preventive functions (preventing the entry of prohibited items), detection and identification using X-ray equipment and WTMD, enforcement of regulations in accordance with ICAO Annex 17, and providing humane service to passengers. AVSEC officers face various complex obstacles, including limited technology and equipment, limited human resources, psychological stress, high workloads, lack of structured and regular training, procedural and regulatory constraints resulting from regulatory changes without adequate socialization, and limited effective communication with passengers. It was concluded that the overall role of AVSEC at Adi Soemarmo International Airport is strategic in ensuring aviation security, but faces significant challenges in terms of technology, human resources, psychology, and procedures. Improving officer competency, modernizing equipment, and refining procedures and communications are crucial to strengthening the airport security system.

Perancangan Prototype Sistem Layanan Digital bagi Pengguna Jasa Bandara Sultan Thaha Jambi

2026-05-18T11:46:15+07:00

The development of information technology in the era of Industry 4.0 has encouraged digital transformation in airport service management, particularly in passenger assistance services. Airports are required to provide fast, efficient, and integrated services to improve passenger convenience and satisfaction. However, passenger assistance services at Sultan Thaha Jambi Airport are still predominantly conducted manually, causing delays, limited coordination among service officers, and inefficiencies in service delivery. This study aims to design a prototype of a digital service system for passenger assistance at Sultan Thaha Jambi Airport. The proposed system, named “My Help”, is designed to facilitate digital-based assistance requests such as wheelchair services, baggage assistance, special passenger handling, and information services. The research uses a Research and Development (R&D) approach with the prototype method, consisting of requirement analysis, system design, prototype development, and user evaluation. Data were collected through interviews, observations, and documentation involving airport officers and service users. Data analysis was conducted using a descriptive qualitative approach based on user feedback regarding system usability, interface design, and functional suitability. The results show that the designed prototype is capable of providing an initial digital service model that simplifies the process of requesting assistance and improves coordination between passengers and service officers. The “My Help” prototype can serve as a conceptual foundation for the future development of a fully implemented web-based digital service system to enhance passenger assistance services at regional airports, particularly at Sultan Thaha Jambi Airport.

Pengaruh Kualitas Pelayanan Petugas Aviation Security terhadap Kepuasan Penumpang di Bandar Udara Sultan Muhammad Salahuddin Bima

2026-05-18T11:46:30+07:00

This study used a quantitative method with an inferential statistical approach. The instrument used in this study was a questionnaire, which was previously tested for validity through validity and reliability tests. The sample size was determined using the Slovin technique. The number of respondents was set at 100 respondents at Sultan Muhammad Salahuddin Airport, Bima. The analysis used to answer the research questions was simple linear regression analysis with the assistance of SPSS software.

The results of this study indicate that aviation security officer service quality (AVSEC) influences passenger satisfaction at Sultan Muhammad Salahuddin Airport, Bima. This is evidenced by the results of the hypothesis test, where the significance value was 0.000 < 0.05 (α), with the calculated T-value > T-table (12.759 > 1.984). Furthermore, the results of this study also indicate that the influence of AVSEC officer service quality contributed 62.4% to passenger satisfaction at Sultan Muhammad Salahuddin Bima Airport. This is indicated by the coefficient of determination (R Square) of 0.624.