Flight Attendant Kedirgantaraan : Jurnal Public Relation, Pelayanan, Pariwisata

Analysis of Flight Operation Officer’s Understanding of Navblue Flight Plan in Operations at PT Wings Abadi Airlines

Mairah Novita, Sri Sutarwati; Setyamartana Parman — Wed, 31 Dec 2025 00:00:00 +0700

Wings Air, as a regional carrier, faces operational challenges such as short runways, high-altitude airports, and limited navigation facilities. Under these conditions, Flight Operation Officers (FOO) are responsible for preparing flight plans using the Navblue Flight Plan system, which has been implemented since 2023. However, several Operational Flight Plans were found to be inconsistent with standard operating procedures (SOP). The errors include incorrect fuel calculations, misinterpretation of weather data, suboptimal route selection, and inaccurate aircraft performance data input. These issues may result in flight delays, fuel inefficiency, and potential safety risks. This study aims to analyze the level of FOO understanding of the system. It also examines the operational impact of system misuse. A mixed-method approach combining quantitative and qualitative methods was employed. Data were collected through questionnaires distributed to 15 FOOs, in-depth interviews with three key informants, observations, and documentation. The results indicate that the FOO understanding level reached 88%, categorized as very good. FOOs are generally able to perform procedures in accordance with SOP. Nevertheless, challenges remain in database integration and human error during data entry. Overall, FOOs demonstrate comprehensive understanding, but improvements in system integration and operational accuracy are still required.

Analisis Dampak Pelatihan Manajemen Risiko kepada Karyawan terhadap Jumlah Pelaporan Potensi Bahaya di PT. Alda Trans Papua

Titik Ekowati, Yuniar Istiyani — Wed, 31 Dec 2025 00:00:00 +0700

This study analyzes the impact of risk management training on hazard reporting behavior at PT. Alda Trans Papua, a high-risk aviation company. Hazard reporting is a critical indicator in the Safety Management System (SMS), yet the effectiveness of the training provided has never been evaluated in depth. Using a descriptive qualitative method through observation, semi-structured interviews with five training participants from various job levels (managers, supervisors, and staff), and documentation studies, this research aims to analyze the impact of training and identify factors influencing post-training reporting behavior. The findings indicate that risk management training positively increases employee awareness and proactive behavior in identifying and reporting potential hazards. Employees gain a better understanding of the importance of early risk identification as part of accident prevention. However, the implementation of reporting in the field still faces obstacles in the form of work practices that deviate from procedures (practical drift), external factors, and a poorly digitized reporting system. This research confirms that the success of reporting depends not only on training but also on three key factors: strong management commitment, an easily accessible reporting system, and a supportive safety culture (just culture). To maximize the impact of training, it is recommended to develop an integrated digital reporting system, enhance synergy between departments, and consistently apply the principles of just culture so that employees feel safe reporting without fear of blame. Future training should also be equipped with applicable visual examples through closer collaboration between the safety and operations teams.

Tourism Promotion Strategy at Juanda International Airport Surabaya to Build Destination Image Through Air Transportation

Karimatun Nisak, Kartika Fajar Nieamah; Setyamartana Parman — Wed, 31 Dec 2025 00:00:00 +0700

Juanda International Airport in Surabaya is a gateway for tourists traveling to destinations in East Java. An extensive promotional strategy can attract large numbers of tourists, impacting the air transportation sector and the economies of communities surrounding tourist areas. This greatly influences the image of tourist destinations and the achievement of the right market targets. This study aims to identify the promotional strategies employed by Juanda International Airport to promote tourism growth and foster a positive destination image through air transportation. The research method used in this study is a qualitative approach. Previously, the author conducted an observation at Juanda International Airport in Surabaya using a structured interview method designed according to the research indicators and a photo study as a data collection technique. This study uses the SWOT analysis technique to develop new strategies. A study of tourism promotion strategies at Juanda International Airport in Surabaya indicates that strengthening tourism promotion through social media is essential. Tourist Information Centers (TICs) play a key role in helping tourists find and choose destinations. The airport's tourism promotion activities include holding traditional events, which are well-organized thanks to the collaboration between Angkasa Pura I and the Government Cultural Office. These events provide tourists with an interesting and memorable experience as they begin their trip to East Java.

Baggage Delivery Time and Its Impact on Garuda Indonesia Passenger Satisfaction

Roni Gusman; Setyamartana Parman — Wed, 31 Dec 2025 00:00:00 +0700

This study aims to analyze the effect of Baggage Delivery Time (BDT) on passenger satisfaction with Garuda Indonesia at Sultan Syarif Kasim II Airport, Pekanbaru. The background of this research is based on the importance of post-flight services, particularly the speed of baggage delivery, as one of the key indicators of airline service quality that influences passengers’ final impressions. The research employed a quantitative approach using a survey and observational design. BDT data were obtained through direct observation of ground handling performance over four days of flights, while passenger satisfaction data were collected through questionnaires completed by 98 respondents. Data analysis was conducted using simple linear regression, t-test, and coefficient of determination (R²) with the aid of SPSS. The results showed that BDT has a positive and significant effect on passenger satisfaction, with a significance value of 0.035 (<0.05) and an R² of 0.045 (4.5%). These findings confirm that the faster the baggage delivery time, the higher the level of passenger satisfaction. The study recommends improving coordination between the airline and ground handling, optimizing conveyor belt facilities and Ground Support Equipment (GSE), and implementing a real-time baggage delivery monitoring system. Future research is suggested to include other variables such as staff communication quality and airport facility conditions.

Dampak Customer Relationship Management terhadap Loyalitas Pelanggan pada Industri Logistik

Lalu Muhammad Yunan Sangupati Rangkasari, Rezty Fauziah Novianty Z — Wed, 31 Dec 2025 00:00:00 +0700

This study aims to analyze the impact of Customer Relationship Management (CRM) on
customer loyalty at PT. Angkasa Pura Logistik. CRM is measured through three main
dimensions: commitment, communication, and service quality. Customer satisfaction
variables are used as mediation. Data were obtained from 55 respondents through
questionnaires and analyzed using path analysis. The results showed that commitment and
communication had a significant effect on loyalty, while service quality was significant on
customer satisfaction. However, customer satisfaction did not have a direct effect on customer
loyalty, indicating that loyalty was more influenced by barriers to switching to other services