https://jurnal.sttkd.ac.id/index.php/jfa <p>Jurnal Flight Attendant Kedirgantaraan diterbitkan untuk mengembangkan kajian di bidang pelayanan di industri kedirgantaraan. Jurnal Flight Attendant Kedirgantaraan juga berusaha mengembangkan penelitian di bidang pariwisata dan pelayanan pada umumnya yang mendukung industri bisnis maskapai penerbangan.</p> <p><img src="/public/site/images/admin/Open_Access2.png" width="101" height="40"></p> en-US [email protected] (Dhiani Dyahjatmayanti) [email protected] (Yulia Aji Puspitasari) Wed, 31 Jul 2024 00:00:00 +0700 OJS 3.1.2.1 http://blogs.law.harvard.edu/tech/rss 60 https://jurnal.sttkd.ac.id/index.php/jfa/article/view/1134 <p>Apron Movement Control (AMC) officers play a crucial role in maintaining smooth airport operations by using the Apron Movement Control Information System. The Information System supports the work of AMC officers at Sultan Hasanuddin International Airport to organize the planning and arrangement of aircraft movements that will support the creation of operations without obstacles or delays in accordance with flight schedules and all information.</p> <p>This research uses a qualitative approach, data obtained from observations, interviews and documentation. Furthermore, the data that has been collected is tested for validity using triangulation techniques to draw conclusions so that the research results can be accounted for validity and credibility.</p> <p>The results of the study prove that the Information System helps in supporting the operations carried out by the AMC unit. The Information System consists of SIOPSKOM which assists the AMC unit in recording flight data and commercial billing systems for the aeronautical/flight side. Schedule Flight helps the AMC unit in updating the daily schedule and season schedule, it can also be used to create gate placement plans, baggage belt placement plans. Aircraft Turnaround View (ATV) helps the AMC unit in flight operations from take-off to landing of aircraft. Parking Stand Management can assist the AMC unit in determining the aircraft parking lot based on the type of aircraft, gate and for repositioning aircraft parking according to instructions from ground handling. Obstacles in implementing the Information System used by the AMC Unit in this study found system updates that experienced obstacles and obstacles as well as delays in the airline in providing flight schedules and the system has not been fully implemented.</p> Walid Jumlad, Nurhalisa Nurhalisa Copyright (c) 2024 Flight Attendant Kedirgantaraan : Jurnal Public Relation, Pelayanan, Pariwisata https://jurnal.sttkd.ac.id/index.php/jfa/article/view/1134 Fri, 28 Jun 2024 00:00:00 +0700 https://jurnal.sttkd.ac.id/index.php/jfa/article/view/1237 <p><em>Salah satu layanan yang diberikan di Bandar Udara adalah Unit Lost and Found merupakan sebuah unit yang bertugas melakukan penanganan atau pelayanan bagasi penumpangtujuan dari penelitian ini adalah untuk mengetahui proses penanganan bagasi oleh Unit Lost and Found dan mengetahui permasalahan yang terjadi disaat penanganan bagasi di Bandar Udara Internasional I Gusti Ngurah Rai Bali. Penelitian ini menggunakan metode kualitatif. Proses pengumpulan data peneliti adalah dengan menggunakan data primer dan data sekunder. Berdasarkan hasil data yang diambil Penanganan bagasi oleh petugas Lost and Found Maskapai Citilink di PT. Gapura Angkasa, Bandar Udara Internasional I Gusti Ngurah Rai Bali. Proses penanganan bagasi penumpang dapat ditangani dengan baik oleh petugas lost and found. Permasalahan yang terjadi saat penanganan bagasi penumpang Maskapai Citilink Indonesia di PT. Gapura Angkasa, Bandar Udara Internasional I Gusti Ngurah Rai Bali, biasanya terjadi karena kurangnya pemahaman penumpang tentang peraturan Prosedur kerja dalam penanganan apabila terjadi kerusakan atau kehilangan bagasi kabin dan kurangnya pemahaman penumpang tentang proses penanganan bagasi yang dilakukan oleh petugas lost and found. Dalam penanganan petugas lost and found yang dilakukan sesuai dengan SOP untuk tercapainya kepuasan penumpang dalam mendapatkan penanganan ketika mengalami irregularities pada bagasinya.</em></p> Yulia Aji Puspitasari Copyright (c) 2024 Flight Attendant Kedirgantaraan : Jurnal Public Relation, Pelayanan, Pariwisata https://jurnal.sttkd.ac.id/index.php/jfa/article/view/1237 Sat, 15 Jun 2024 00:00:00 +0700